Refund policy

Returns & Exchange Policy

At EKA, every piece is carefully crafted to deliver premium quality, comfort, and timeless design. Please review product details and sizing information before placing your order.

Returns & Exchanges

We accept return or exchange requests within 7 days of the delivery date.

To be eligible for a return or exchange:

* The item must be unused, unwashed, and in its original condition.
* All original tags and packaging must be intact.
* The product must not show signs of wear, damage, or alteration.

Exchange Charges

A flat ₹100 exchange processing and logistics fee will be applicable on all approved exchanges.

Refund Policy

EKA does not offer refunds on any purchases.

Once a return or exchange request is approved and the product passes our quality inspection, customers will be eligible for:

* Product exchange (subject to stock availability), or
* Store credit of equivalent value for future purchases.

Refunds to the original payment method will not be provided.

Non-Returnable Items

The following items are not eligible for return or exchange:

* Products returned after 7 days from the delivery date.
* Used, washed, damaged, or altered products.
* Products without original tags or packaging.
* Items purchased during special sales, promotional offers, or clearance events (unless received damaged or defective).

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

For return or exchange requests, contact us at:

Email: supporteka.in@gmail.com

Instagram: @ekachosen

EKA reserves the right to refuse any return or exchange request that does not meet the conditions outlined above.

EKA — Essential. Known. Always.